Complaints

We value each and every customer. In the unlikely event that you are not happy with the service provided by us, we shall do our best to put things right.

What to do if you have a complaint?

Write to:

The Complaints Department
Stonegate Financial
Suite C1, Conway House
Ackhurst Business Park
Chorley
Lancashire
PR7 1NY

Email: complaints@stonegate.co.uk

A copy of our Internal Complaints Procedure is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent official body, set up by Parliament, for settling disputes between UK based financial companies and their customers and its service is completely free. Full details can be found on its website: www.financial-ombudsman.org.uk/